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How Your Business Can Become More Customer-Centric

How Your Business Can Become More Customer-Centric

by warrenferster | Dec 18, 2020 | blog, business leadership, management, Warren Ferster Manchester

Businesses can retain more repeat customers by being customer-centric or prioritizing customer experience before, during, and after each sale. Research suggests that companies who are customer-centric are 60 percent more lucrative than those who aren’t. Here are...
Training New Hires

Training New Hires

by warrenferster | Oct 22, 2020 | blog, business leadership, Employee Engagement, leadership, Leadership Development, Warren Ferster Manchester

Bringing onboard new employees in your company is an exciting opportunity to inject some fresh talent. However, the process of onboarding such new workers is quite rigorous and should be approached with diligence. New hire training programs should be focused on...
Improving Your Emotional Intelligence

Improving Your Emotional Intelligence

by warrenferster | Sep 18, 2020 | blog, business leadership, leadership, Leadership Development, management, Warren Ferster Manchester

Many people with high emotional intelligence have become incredibly successful because they recognize that understanding the difference in emotional experiences can help them relate to others on a deeper level. High emotional intelligence also allows people to have a...
Improving Your Networking During the Pandemic

Improving Your Networking During the Pandemic

by warrenferster | Aug 18, 2020 | blog, business leadership, leadership, Warren Ferster Manchester

Even during the pandemic and social distancing, networking is vital for advancing one’s career, developing essential skills, and making important connections. However, without the in-person social gatherings like mixers, conferences, and meetings, everyone has been...
Getting Sales & Marketing on the Same Page

Getting Sales & Marketing on the Same Page

by warrenferster | Jun 16, 2020 | blog, business leadership, Employee Engagement, leadership, management, productivity

Contrary to popular belief, the Sales and Marketing departments of a business are not the same things. Many companies have them work in conjunction because they complement each other, but there are many differences between these two sectors, and they do not always see...
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